Privacy Policy

Information we collect

Hop MRT does not require you to create an account.

• Location: If you choose to use the location feature, the app requests approximate location permission to find a nearby station and sort nearby listings. Location is used only after you grant permission and request the feature.
• Comments: If you submit a station comment, we receive the comment text and the station it relates to. Comments are moderated before publication. Do not include personal or sensitive information in a comment.
• Contact: If you email us or contact a listing, the recipient receives your email address and the information you include in your message.
• Technical information: When the app loads listings, comments, images, bus information or service-status information, our servers and service providers may receive standard technical request data, including IP address, device and browser or app information, and request logs.

Advertising

Hop MRT uses Google AdMob to display advertising. Google and its advertising partners may collect and use information such as advertising identifiers, IP address, device information and ad interaction data to provide, measure and improve ads. Google’s handling of this information is governed by the Google Privacy Policy.

How we use information

• Provide station, listing, route, bus and service-status features.
• Find nearby stations and arrange nearby listings when you request location use.
• Moderate and display approved station comments.
• Respond to support, privacy and listing enquiries.
• Maintain the security, reliability and performance of the app and its services.

Sharing and external services

We use service providers to operate the app, including hosting providers, Google AdMob and data providers for transport information. We share information only as needed for those services to work, to comply with legal obligations, or to protect the app and its users.

Directions, official website and contact buttons may open external services such as Google Maps, websites, email apps or phone apps. Those services have their own privacy policies.

Data retention

We retain comments and related moderation records for as long as needed to operate the Comment Wall, address abuse and meet legal obligations. Server logs are retained only for operational and security purposes. You can ask us to remove a comment you submitted.

Your choices

You can decline location permission or turn it off in your device settings. The app will continue to work with station selection instead. You can also limit ad personalisation through your device and Google advertising settings.

Children

Hop MRT is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the app, please contact us so we can review and remove it where appropriate.

Changes to this policy

We may update this policy when the app or its data handling changes. The latest version will be published on this page with an updated date.

Contact us

For privacy questions or a request to remove a comment, email [email protected]. Please include enough information for us to identify the relevant comment or request.